Backup Policy | Osmond Technologies, LLC

Last updated October 25, 2026. For existing clients, these terms take effect with your next renewal.

Osmond Technologies, LLC backs up every website we host. This policy explains how often backups are made, how long they're kept, how restores work, and what we can and can't promise.

1. Nightly Backups for Every Website

Every website we host is backed up automatically, at no extra cost, on both Standard Hosting and Managed Services:

WordPress websites are backed up every night: the website's files and its database.
HTML websites (sites without WordPress) are backed up once a week, because they rarely change.
Archived websites (sites kept online but no longer being worked on) are backed up once a month.

We also make an extra backup immediately before we install updates on a Managed Services website.

2. How Long Backups Are Kept

We keep the newest backup from each of the last 7 days, each of the last 4 weeks, and each of the last 3 months. Older backups are deleted automatically.

This means we can usually restore your website to how it looked yesterday, last week, or up to about three months ago—even if a problem went unnoticed for a while.

Backups are stored on equipment owned and operated by Osmond Technologies, LLC, separate from the server your website runs on.

3. Restoring a Backup

Managed Services clients: restores are included at no extra cost.
Standard Hosting clients: restores are billed at our standard support rate of $175 per hour, with a one-hour minimum.

If you'd like a copy of a backup for your own records, we can provide one. For Standard Hosting clients, this is billed at the same hourly rate.

4. What We Can't Guarantee

Backups are provided as-is, as a courtesy safety net, with no warranty of any kind. We make every reasonable effort to keep reliable backups, but we do not guarantee:

that any backup will be made, will complete successfully, or will be available when you need it
that a backup from a specific date or time will exist
that a backup contains every file or every piece of data on your website
that a backup can be restored, or that a restored website will work the same as before
the integrity of data that was already damaged, infected, or hacked when it was backed up

Some content is intentionally left out of backups, such as cache files and archives made by other backup plugins. Very large files, or content that changes while a backup is running, may not be captured completely.

You are solely responsible for keeping your own copies of anything important to your business, including photos, documents, product data, customer information, and content you've written.

Osmond Technologies, LLC is not liable for any loss of data, content, revenue, or business resulting from a missing, incomplete, corrupted, or unrestorable backup, for any reason. Our total liability is limited as described in our Terms of Service.

We may change how often backups are made or how long they're kept. If we reduce either, we'll update this policy.

When your service ends, we keep your backups for 30 days, then delete them permanently. If you want a copy, ask before your service ends.

5. Questions

For questions about backups or to request a restore, contact us using the information below. Response times are described in our Service Level Agreement.