Third-Party Software & Plugins Policy

Last updated October 25, 2026. For existing clients, these terms take effect with your next renewal.

This policy outlines the responsibilities and limitations related to third-party software, themes, and plugins installed on customer websites.

1. Responsibility for Third-Party Software

If you choose to install third-party software or plugins—such as WordPress themes, add-ons, extensions, or external tools—Osmond Technologies, LLC does not support or manage these components unless a separate service agreement is in place.

Customers are fully responsible for:

• selecting third-party plugins or themes
• verifying compatibility and security
• managing updates
• resolving issues caused by third-party code

2. WordPress Updates

WordPress, theme, and plugin updates are included with Managed Services. Standard Hosting does not include updates of any kind; if you're a Standard Hosting client and want help updating your website, it's billed at our standard support rate of $175 per hour, with a one-hour minimum.

3. Limitations, Safety, and Reliability

Osmond Technologies, LLC cannot guarantee the stability, performance, or safety of any third-party plugin, theme, or software package.

Testing unfamiliar or custom third-party software requires additional labor and increases service costs. For this reason, unsupported plugins or themes are strictly the customer's responsibility.

If a third-party plugin or theme causes:

• site instability
• security vulnerabilities
• data loss
• downtime
• performance degradation

the customer assumes full responsibility for resolving the issue or contracting Osmond Technologies, LLC for paid remediation.

4. Unsupported Themes & Plugins

Any theme or plugin not provided, recommended, or approved by Osmond Technologies, LLC is considered unsupported.

Customers using unsupported third-party components must ensure:

• they are safely maintained
• security patches are applied
• compatibility is monitored
• issues are resolved promptly

5. Paid Plugins, Themes & Licenses

Some plugins and themes, such as premium page builders or email delivery plugins, only receive updates and security fixes while they have an active paid license. Without one, the plugin keeps running but can't be updated, and WordPress may show it as "up to date" even when it's years behind.

Licenses we buy for your website are billed to you on your hosting invoice at the price we pay, plus a $20 handling fee per license, per year for purchasing, tracking, and renewing it. They renew each year along with your hosting. We'll tell you the price before buying a new license.

Licenses you buy yourself belong to you. You're responsible for renewing them. If you're a Managed Services client, please give us the license key or access we need, so we can keep the plugin updated.

If a paid plugin's license runs out, it stops receiving security fixes. When a known security problem is found in it, we'll contact you, and you can choose to:

• renew the license
• replace the plugin with a free or built-in alternative
• remove the plugin

Some plugins have security problems with no fix available at all. In that case, removing or replacing the plugin is the only safe option.

If a plugin puts your website or our server at serious risk and we can't reach you, we may turn it off to protect your website and our other clients. We'll let you know as soon as we can.

When you leave, licenses you bought yourself stay yours. Licenses purchased under our account stay with our account, and you may need to buy your own with your new provider.