Third-Party Software & Plugins Policy | Osmond Technologies, LLC

This policy outlines the responsibilities and limitations related to third-party software, themes, and plugins installed on customer websites.

1. Responsibility for Third-Party Software

If you choose to install third-party software or plugins—such as WordPress themes, add-ons, extensions, or external tools—Osmond Technologies, LLC does not support or manage these components unless a separate service agreement is in place.

Customers are fully responsible for:

selecting third-party plugins or themes
verifying compatibility and security
managing updates
resolving issues caused by third-party code

2. WordPress Core Management

WordPress is provided pre-installed as part of your hosting service.

Osmond Technologies, LLC will manage security updates and core software updates for WordPress upon request for a $15 monthly maintenance fee.

This service covers WordPress core only. It does not include:

plugin updates
theme updates
troubleshooting plugin conflicts
repairing damage caused by third-party code

3. Limitations, Safety, and Reliability

Osmond Technologies, LLC cannot guarantee the stability, performance, or safety of any third-party plugin, theme, or software package.

Testing unfamiliar or custom third-party software requires additional labor and increases service costs. For this reason, unsupported plugins or themes are strictly the customer's responsibility.

If a third-party plugin or theme causes:

site instability
security vulnerabilities
data loss
downtime
performance degradation

the customer assumes full responsibility for resolving the issue or contracting Osmond Technologies, LLC for paid remediation.

4. Unsupported Themes & Plugins

Any theme or plugin not provided, recommended, or approved by Osmond Technologies, LLC is considered unsupported.

Customers using unsupported third-party components must ensure:

they are safely maintained
security patches are applied
compatibility is monitored
issues are resolved promptly