How to Get Help

Last updated October 25, 2026.

Here's how to reach Osmond Technologies, LLC, what to include, and what to expect after you write.

1. Where to Write

• Website, hosting, email, or computer questions: support at osmondtech dot com
• Invoices and payments: billing at osmondtech dot com
• Call or text: 608-446-1311

Messages to our support desk are logged and tracked until they're resolved, so nothing gets lost. When you write to support, you'll get an automatic confirmation that your message arrived.

2. When We Respond

Our business hours are Monday through Friday, 9 AM to 5 PM Central Time, excluding holidays. We respond to support requests within one business day, as described in our Service Level Agreement.

"Respond" means we've read your request and started on it. Some problems take longer to fully fix, and we'll keep you updated until they're done.

3. If Your Website Is Down

Call or text 608-446-1311, any time. A website that's down goes to the front of the line, and we keep working on it until it's back. You can also email support, but a call or text reaches us fastest.

We usually know about an outage before you do, because your website is checked automatically. If you've already heard from us, there's no need to report it again.

4. What to Include

The more we know, the faster we can help. Please include:

• your name and the website or business it's about
• what you were trying to do, and what happened instead
• the address of the page with the problem, if it's on your website
• when it started, and whether anything changed around that time
• a screenshot, if you can

Never send us a password. We don't need it, and we'll never ask for it. See our Account Access & Passwords page.

5. Who Can Request Changes

To protect your account, we only make significant changes, such as resetting passwords, moving a domain, or deleting content, at the request of the people listed on your account as your contacts or as authorized to make decisions. If those people change, please let us know.

6. What Support Costs

What's included depends on your plan. Managed Services includes updates, restores, and help with your website as described in our Managed Services Agreement. Standard Hosting includes hosting and backups only; other help is billed at our standard support rate. See Pricing & Service Plans. If something isn't covered, we'll tell you before we start.