Terms of Service | Osmond Technologies, LLC

Last updated October 25, 2026. For existing clients, these terms take effect with your next renewal.

These Terms of Service ("Terms") govern your use of the Osmond Technologies, LLC website, services, and any products we provide. By accessing or using our services, or by paying an invoice, you agree to these Terms.

1. Overview of Services

Osmond Technologies, LLC provides technology consulting, IT services, digital media production, managed hosting, and related support services. Some services are covered by additional agreements and policies, which are part of these Terms:

2. Client Responsibilities

Clients agree to:

Provide accurate and complete information, and keep their contact and billing information up to date
Tell us who is allowed to request changes or make decisions about their website and domain
Maintain secure access to any accounts, passwords, or devices used for service delivery (see our Account Access & Passwords page)
Comply with all applicable laws
Use hosted services responsibly and in accordance with our Acceptable Use Policy

Clients are responsible for the actions of anyone using their account or systems.

3. Payment & Billing

Hosting and Managed Services are billed once a year, in advance. Your renewal invoice is due on your renewal date.
Domain names are billed on the same yearly invoice as hosting, as described on our Domain Names page.
Hourly work, projects, and other services are due upon receipt of the invoice unless a written quote says otherwise.
Payment processing fees are added to invoices as their own line when you pay by card or PayPal.
Recurring services renew automatically each year unless canceled in writing at least thirty (30) days before the renewal date.
Prices may change at renewal. We'll tell you about any change before your renewal invoice is due.
Custom work or emergency support may incur additional fees.

4. Suspension & Reconnection

If an invoice isn't paid by its due date, we may suspend your hosting, website, and related services. To restore service, the full past-due balance must be paid, plus a $50 reconnection fee per account. Service is restored within two business days of payment. If your domain expired while service was suspended, any redemption fee the registrar charges to recover it is added at our cost.

5. Acceptable Use of Services

Use of our services is subject to our Acceptable Use Policy. We may suspend or end service for violations.

6. Third-Party Software & Integrations

Use of third-party plugins, themes, extensions, or software is subject to the Third-Party Software & Plugins Policy.

Clients are fully responsible for the security, compatibility, licensing, and performance of any third-party components they choose to install unless a separate maintenance agreement exists.

7. Data Backups & Recovery

Backups are handled according to our Backup Policy. Clients are encouraged to keep their own copies of important content. Osmond Technologies, LLC is not liable for data loss outside the scope of the Backup Policy.

8. Service Availability

Availability, response times, and outage credits are governed by our Service Level Agreement (SLA). Credits described there are the sole remedy for downtime.

9. Limitation of Liability

To the fullest extent permitted by law, Osmond Technologies, LLC is not liable for:

loss of data
business interruption or lost profits
indirect, incidental, or consequential damages
damages caused by third-party software, user actions, or unauthorized access

Our total liability for any claim is limited to the amount you paid Osmond Technologies, LLC in the twelve (12) months before the claim. This limit applies to all of our services, agreements, and policies.

10. Termination of Service

We may suspend or end services if:

payments are overdue
you violate any policy or agreement
your use of services poses a security or operational risk
we discontinue part of our service offering (with notice)

You may cancel services by sending written notice to support at osmondtech dot com. When you leave, your website files, database, and domain are released as described in your hosting agreement and our Domain Names page.

11. Our Client List

We're proud of the people we work with. Unless you tell us otherwise, we may list your business or organization's name, with a link to your website, on our Our Clients page and in similar lists of our work. We never share anything else about you or your work with us without your permission.

If you'd rather not be listed, just let us know at support at osmondtech dot com and we'll remove you.

12. Changes to These Terms

We may update these Terms and our other policies from time to time. If changes are significant, we'll notify clients by email before they take effect. Continuing to use our services, or paying a renewal invoice, after changes take effect means you accept the updated terms.

13. Contact Information

For questions about these Terms:

Osmond Technologies, LLC
1700 N. Oxford Ave., Suite 208
Eau Claire, WI 54703
Email: support at osmondtech dot com
Phone: 608-446-1311