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Osmond Technologies, LLC · For clients

Standard Hosting Agreement

Last updated October 25, 2026. For existing clients, these terms take effect with your next renewal.

This Standard Hosting Agreement ("Agreement") outlines the terms under which Osmond Technologies, LLC ("we," "us," or "our") provides Standard Hosting. Standard Hosting is a place for your website to live: server space, backups, and server-level security. It does not include website maintenance, updates, or support.

By using our hosting services or paying a Standard Hosting invoice, you agree to the terms below and to our Terms of Service.

1. What Standard Hosting Includes

2. What Standard Hosting Does Not Include

If you'd like these handled for you, you can upgrade to Managed Services at any time.

3. Your Responsibilities

Under Standard Hosting, you are responsible for:

4. Paid Support

Standard Hosting does not include free technical support. Any help with your website—including WordPress updates, troubleshooting, and restoring a backup—is billed at our standard support rate of $175 per hour, with a one-hour minimum.

Problems with the hosting server itself, such as a server outage, are handled at no charge.

5. Security

We maintain general hosting security at the server level. We are not responsible for:

Cleaning up a hacked or compromised website is billed at our technical recovery rate of $195 per hour, as described on our Website Security page. Clients who want updates and security monitoring should enroll in Managed Services.

6. Billing & Renewal

Standard Hosting is billed once a year, in advance, and is due on your renewal date. It renews automatically each year unless you cancel in writing at least thirty (30) days before your renewal date.

Domain names are billed on the same invoice, as described on our Domain Names page. Payment processing fees are shown as their own line on your invoice.

Yearly payments are non-refundable. If you cancel partway through the year, no prorated refund is given for the remaining months.

7. Suspension & Reconnection

If an invoice isn't paid by its due date, we may suspend your hosting, website, and related services. To restore service, the full past-due balance must be paid, plus a $50 reconnection fee per account. Service is restored within two business days of payment. If your domain expired while service was suspended, any redemption fee the registrar charges to recover it is added at our cost.

We may also suspend or end hosting for security risks that affect our servers, illegal or abusive content, or violation of our Acceptable Use Policy or any other policy.

8. Leaving

You may cancel by contacting support at osmondtech dot com. Once your account is paid in full, we'll provide one compressed copy of your website's files and database, and start the transfer of any domain we manage for you to the registrar you choose. Additional migration help is billed at our offboarding rate of $195 per hour, with a one-hour minimum.

9. Liability

Osmond Technologies, LLC is not liable for data loss, downtime caused by user-installed software, security breaches caused by customer actions, errors introduced by third-party plugins, themes, or code, or indirect or consequential damages.

Our total liability is limited to the amount you paid us in the twelve (12) months before the claim, as described in our Terms of Service.

10. Contact Information

Osmond Technologies, LLC
1700 N. Oxford Ave., Suite 208
Eau Claire, WI 54703
Email: support at osmondtech dot com
Phone: 608-446-1311