Standard Hosting Agreement | Osmond Technologies, LLC

This Standard Hosting Agreement ("Agreement") outlines the terms under which Osmond Technologies, LLC ("we," "us," or "our") provides basic hosting services to clients. These services are intended for customers who need server space only and do not require website maintenance, security management, or ongoing support.

By using our hosting services, you agree to the terms below.

1. Overview of Hosting Services

Standard Hosting provides:

server space for your website
basic server-level security
access to your hosting control panel
standard server performance and uptime as covered in our SLA

This Agreement does not include:

website updates
plugin or theme maintenance
content updates
security monitoring beyond standard server protections
backups beyond what is specified in the Backup Policy
troubleshooting of website issues
support for third-party plugins, themes, or custom code

If you require maintenance or hands-on assistance, you may upgrade to our Managed Services Program at any time.

2. Customer Responsibility

Under Standard Hosting, the customer is fully responsible for:

the design, content, and functionality of their website
updating themes, plugins, and CMS software
maintaining site security
managing backups beyond the weekly automated backup
ensuring code compatibility and reliability
fixing errors caused by third-party software or modifications

Any issues arising from website content, code, or third-party integrations are the sole responsibility of the customer.

3. Support Limitations

Standard Hosting does not include free technical support.

Assistance with issues outside basic hosting (server outage, login access, etc.) will be billed at our standard support rate of $175 per hour.

Support may include:

emergency restoration from the most recent backup
troubleshooting hosting-related or server-level issues
paid support for website-level problems

Support for third-party software, plugins, themes, or custom code is governed by our Third-Party Software & Plugins Policy and may incur additional costs.

4. Backups

Weekly backups are provided according to our Backup Policy, but we cannot guarantee the stability, completeness, or suitability of backups.

Customers are strongly encouraged to maintain their own backup processes.

5. Security

We maintain general hosting security at the server level. However, we are not responsible for:

vulnerabilities caused by outdated plugins or themes
hacked or compromised websites
malware introduced by third-party software
security breaches resulting from customer-side actions

Clients who want enhanced security monitoring must enroll in Managed Services.

6. Termination & Suspension

We may suspend or terminate hosting services for:

nonpayment
security risks that affect our servers
illegal or abusive content
violation of any Osmond Technologies policy

Clients may cancel at any time by contacting support at osmondtech dot com.

No prorated refunds are offered for partial months.

7. Liability

Osmond Technologies, LLC is not liable for:

data loss
website downtime caused by user-installed software
security breaches caused by customer actions
errors introduced by third-party plugins, themes, or code
indirect or consequential damages

Our total liability is limited to the amount paid for hosting services during the most recent billing cycle.

8. Contact Information

For questions regarding this Standard Hosting Agreement:

Osmond Technologies, LLC
1700 N. Oxford Ave., Suite 208
Eau Claire, WI 54703

Email: support at osmondtech dot com
Phone: 608-446-1311